Refund policy
Return & Refund Policy
We want you to feel confident shopping with us. While all sales are final, we’re here to help if something isn’t right with your order.
Returns
We accept returns for eligible items within 30 days of delivery. To start a return, just email us at notaperfectpodcast@gmail.com and we’ll let you know if your item qualifies.
To be approved, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase.
Please wait for our approval before sending anything back. Items shipped without approval cannot be accepted.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, reach out to us right away. We’ll take a look and work with you to make things right.
Items That Cannot Be Returned
Some items aren’t eligible for return, including:
- Perishable goods
- Custom or personalized items
- Personal care products
- Hazardous materials
- Sale items
- Gift cards
If you’re unsure about an item, feel free to ask us before purchasing.
Exchanges
If you’d like to exchange an item, simply request a return first. Once your return is approved, you can place a new order for the item you want.
European Union Customers
If your order is shipped to the EU, you have a 14‑day cooling‑off period where you can cancel or return your order for any reason. Items must still meet our standard return requirements.
Refunds
Because all sales are final, refunds are not issued unless required by law or approved under a special exception.
If a refund is approved, we’ll notify you once your item is received and inspected. Refunds typically process within 10 business days, though your bank or card provider may need extra time.
If more than 15 business days have passed since approval, please email us at notaperfectpodcast@gmail.com.